Notice to Filipino Players: By registering a jilioo account or using any part of the jilioo Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
1. Introduction
jilioo ("jilioo," "we," "us," "our") is the operator of the online casino and gaming platform accessible at jilioo.vip and its associated sub-domains (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with the Platform, including registered players, visitors, and prospective users (collectively, "you" or "User").
This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which we process that data, the circumstances under which we may share it with third parties, the measures we take to keep it secure, and the rights available to you regarding your personal information.
This Policy applies to all personal data collected through the Platform, including data provided during account registration, data gathered during normal use of the Platform, and data collected via cookies and similar technologies. This Policy should be read alongside jilioo's Terms & Conditions, which govern your use of the Platform generally.
2. Personal Data We Collect
jilioo collects personal data that is necessary for the operation of the Platform, the fulfilment of legal and regulatory obligations, and the provision of a high-quality gaming experience to Filipino players. The categories of personal data we collect include:
- Identity Data: Full legal name, date of birth, nationality, and government-issued identification document details (e.g., Philippine National ID, passport, driver's licence, or UMID card) collected for identity verification and age confirmation purposes.
- Contact Data: Philippine mobile number, email address, and residential address in the Philippines (e.g., in Metro Manila, Cebu, Davao, or any other location).
- Account Data: Username or login identifier, encrypted password, account registration date, account status, and account preferences.
- Financial Data: GCash account number, PayMaya details, BPI/BDO/Metrobank account identifiers, and transaction records including deposit amounts, withdrawal amounts, dates, and reference numbers. We do not store full payment card numbers or complete bank account credentials on our servers.
- Gaming Activity Data: Records of games played, wagers placed, results, session durations, bonus usage, and account wallet balances.
- Technical Data: IP address, device type, operating system, browser type and version, mobile network information, and screen resolution, collected automatically when you access the Platform.
- Usage Data: Pages visited on jilioo, features accessed, time and duration of visits, clickstream data, and referring URLs.
- Communications Data: Records of your communications with jilioo's customer support team, including live chat transcripts and support ticket content.
3. How We Collect Your Data
jilioo collects personal data through the following means:
- Direct Collection: Information you provide when registering a jilioo account, completing identity verification, making deposits or withdrawal requests, contacting our support team, or participating in promotions.
- Automated Collection: Technical and usage data collected automatically through cookies, web beacons, log files, and similar tracking technologies when you access or use the Platform.
- Third-Party Sources: Identity verification agencies, payment processors (including GCash and PayMaya), fraud detection services, and, where required, government or regulatory databases — used to verify the accuracy of information you provide.
4. How We Use Your Personal Data
jilioo processes your personal data for the following purposes:
- Account Management: To create, maintain, and administer your jilioo account, including verification of your identity and age in compliance with applicable Philippine gaming regulations.
- Transaction Processing: To process deposits via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to execute withdrawal requests to your verified payment account.
- Regulatory Compliance: To fulfil our obligations under applicable laws, including anti-money laundering (AML) requirements, Know Your Customer (KYC) procedures, and age verification requirements imposed by Philippine gaming regulations.
- Platform Operation: To provide access to games, manage the live casino lobby, and administer promotions and bonuses in accordance with the applicable promotion terms.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, identity theft, and other illegal conduct on the Platform.
- Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 live chat support operating on Philippine Standard Time.
- Responsible Gaming: To administer responsible gaming tools including deposit limits, self-exclusion requests, session reminders, and reality check features.
- Platform Improvement: To analyse usage patterns and technical data to improve Platform performance, user experience, and game offerings for Filipino players.
- Marketing Communications: To send promotional offers, bonus notifications, and news about jilioo to registered Users who have not opted out of such communications.
5. Legal Basis for Processing
jilioo processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to perform the contract with you, including account creation, transaction processing, and game access.
- Legal Obligation: Processing required to comply with applicable laws, including AML legislation, KYC requirements, and regulatory reporting obligations.
- Legitimate Interests: Processing for fraud prevention, Platform security, and service improvement, where such interests are not overridden by your privacy rights.
- Consent: Where we rely on your consent for processing — such as for marketing communications — you may withdraw that consent at any time by contacting our support team or adjusting your account communication preferences.
6. Sharing Your Personal Data
jilioo does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, solely to the extent necessary for the stated purpose:
- Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors used to process your deposits and withdrawals require access to transaction-level data necessary to execute those transactions.
- Identity Verification Providers: Third-party KYC and age verification services used to confirm your identity and age in accordance with regulatory requirements.
- Game Software Providers: Providers of the slot, live casino, bingo, and specialty game software that powers the jilioo Platform may receive pseudonymized game session data necessary for game operation and auditing.
- Fraud Detection Services: Specialist providers used to analyse transaction patterns and Platform activity for the purpose of detecting and preventing fraud and money laundering.
- Regulatory and Law Enforcement Authorities: Where required by applicable Philippine law, court order, or regulatory demand, jilioo may disclose personal data to government authorities, regulatory bodies, or law enforcement agencies.
- Professional Advisers: Legal, accounting, and audit professionals engaged by jilioo under strict confidentiality obligations.
All third-party service providers who process your personal data on jilioo's behalf are required to do so only in accordance with our instructions and applicable data protection requirements.
7. Data Retention
jilioo retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, accounting, regulatory, or reporting requirements.
As a general principle, account data and financial records are retained for a minimum of five (5) years following account closure, in accordance with applicable AML and regulatory requirements. Gaming activity data may be retained for a shorter period unless required for ongoing dispute resolution, fraud investigations, or regulatory audit purposes.
Upon expiry of the applicable retention period, jilioo will securely delete or anonymize your personal data in accordance with our internal data destruction procedures.
8. Cookies and Tracking Technologies
jilioo uses cookies and similar technologies (web beacons, pixel tags, local storage) on the Platform to:
- Maintain your login session and account preferences
- Remember your language and display settings
- Analyse Platform traffic and user behaviour to improve the jilioo experience
- Detect and prevent fraudulent activity
- Deliver relevant promotional content to registered users who have opted in to marketing communications
You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilioo Platform, including your ability to maintain a logged-in session.
Session Cookies: Certain session-management cookies are strictly necessary for jilioo to function. Disabling these cookies will prevent you from logging in to your jilioo account.
9. Security Measures
jilioo implements appropriate technical and organisational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:
- SSL/TLS Encryption: All data transmitted between your device and the jilioo Platform is encrypted using industry-standard SSL/TLS protocols.
- Access Controls: Access to personal data within jilioo's systems is restricted to authorised personnel on a need-to-know basis, with access logs maintained for audit purposes.
- Secure Data Storage: Personal and financial data is stored in secure, access-controlled environments with encryption at rest.
- Monitoring: jilioo employs continuous monitoring of its Platform and infrastructure for security incidents and anomalous activity.
While jilioo takes all reasonable precautions to protect your personal data, no method of electronic transmission or storage is entirely secure. You are also responsible for maintaining the security of your jilioo login credentials.
10. Your Rights
Subject to applicable law, you have the following rights with respect to your personal data held by jilioo:
- Right of Access: You may request a copy of the personal data jilioo holds about you.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data.
- Right to Erasure: You may request deletion of your personal data in certain circumstances, subject to jilioo's legal retention obligations.
- Right to Restriction: You may request that jilioo restrict the processing of your personal data in certain circumstances.
- Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request a machine-readable copy of your personal data.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
- Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of the above rights, please contact jilioo's support team via the 24/7 live chat available on the Platform or by email. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.
11. Children's Privacy and the 21+ Requirement
The jilioo Platform is strictly intended for adults aged 21 years and above, in accordance with applicable Philippine gaming regulations. jilioo does not knowingly collect personal data from individuals under the age of 21.
If jilioo becomes aware that personal data has been collected from an individual under the age of 21, that account will be closed immediately, all funds will be handled in accordance with applicable regulations, and the relevant personal data will be deleted from our systems. If you have reason to believe that a minor has registered a jilioo account, please contact our support team immediately.
Age Verification: jilioo conducts age verification checks on all registrations. Philippine gaming regulations require that all online casino players be at least 21 years of age. This requirement is strictly enforced.
12. Changes to This Privacy Policy
jilioo may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, regulatory requirements, or Platform features. The date of the most recent revision is indicated at the top of this document.
Where material changes are made, jilioo will endeavour to notify registered Users through appropriate channels such as email notification or a prominent on-Platform notice. Your continued use of the jilioo Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
We encourage all Users to review this Policy periodically to stay informed about how jilioo protects and uses your personal data.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which jilioo processes your personal data, please contact us through the following channels:
jilioo Privacy and Data Enquiries
Email: [email protected] (plain text — not a clickable link)
Live Chat: Available 24/7 on Philippine Standard Time via the jilioo Platform
jilioo is committed to addressing all data-related enquiries promptly and transparently. We aim to respond to all formal written requests within five (5) business days of receipt.